When you lot connect your inbox via IMAP and SMTP, you lot might receive an mistake during the connection process or in your email integration settings. To amend empathize why the error occurred, review the steps that take place in order to successfully connect your inbox via IMAP and SMTP:
- HubSpot connects to the corresponding IMAP server on the given port.
- HubSpot logs into the IMAP server with the email accost and password that you entered, or the custom username if provided.
- HubSpot connects to the corresponding SMTP server on the given port
- HubSpot logs into the SMTP server with the email address and password that you entered, or the custom username if provided.
- To verify the inbox is working, HubSpot sends a test e-mail from your inbox to the .
Agreement the process can help you better understand where the mistake occurred and how to resolve it. For example, if you see a SMTP Settings Incorrect error it means HubSpot could successfully connect and log into to the IMAP server, merely encountered an mistake connecting to the SMTP server.
In the Table of Contents on the right, select an error message to learn near where the error occurred and how to resolve it.
IMAP settings incorrect
HubSpot cannot connect to the corresponding IMAP server on the given port.
- Confirm the IMAP server and port is correct. Most IMAP ports will be 993 or 143.
- Verify the server meets the technical requirements for connecting via IMAP and SMTP .
- Your It team might but permit certain IP addresses to connect with your inbox. If this is the instance, your Information technology squad will demand to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
IMAP authentication fault
There was an authentication error with the IMAP server. All the same, the mistake messaging does non specify what caused the authentication fault.
- Confirm the IMAP server and port settings are correct. Most IMAP ports will be 993 or 143.
- Review the steps for an UNAUTHORIZED error.
- Work with your IT team or your electronic mail provider to see if they can provide additional visibility into these authentication errors. Some potential cases include:
- Your IT team might merely allow certain IP addresses to authenticate with your inbox. If this is the instance, your IT team will demand to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
- Some servers return an authentication error when at that place are too many concurrent connections to a mailbox. Acquire more about the concurrent connections HubSpot makes when you connect an inbox using IMAP.
IMAP validation error
HubSpot cannot validate the connection with the corresponding IMAP server on the given port.
- Confirm the IMAP server and port settings are correct. Nigh IMAP ports will exist 993 or 143.
- Verify the IMAP server meets the technical requirements for connecting an inbox via IMAP and SMTP .
- Your IT team might only permit certain IP addresses to access the IMAP service running on your IMAP server. If this is the case, your Information technology squad will demand to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
SMTP settings incorrect
HubSpot was unable to connect to the corresponding SMTP server on the given port.
- Confirm the SMTP server and port is correct. Most SMTP ports volition be 465, 587 or 25.
- Verify the IMAP server meets the technical requirements for connecting an inbox via IMAP and SMTP .
- Your IT squad might but allow sure IP addresses to connect with your inbox. If this is the case, your It squad will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
Test email failed
There was an error when attempting to ship a examination electronic mail from your email server. Your IT team might but allow certain IP addresses to submit emails to your inbox. If this is the case, your IT team will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
Unauthorized
There was an hallmark error from your server indicating the credentials are incorrect. Unlike the other errors, this i tin can happen during either the IMAP or SMTP connection process.
- Confirm the electronic mail and password are right.
- Some servers crave a custom username to log in. Cheque with your IT team to run into if your setup requires a custom username to connect.
- Cheque to see if your server requires an app specific countersign.
- Check your SSL certificate.
- Your IT team might simply allow sure IP addresses to authenticate with your inbox. If this is the case, your It team will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
Unauthorized - App password required for connectedness
Some email clients require users to create an app-specific countersign in guild to login. Follow your email provider's steps to create an app-specific password, and use that app-specific countersign to log in.
Beneath are links to documentation on this issue for some unremarkably used providers:
Unauthorized - SSL Certificates not trusted
IMAP/SMTP servers are required to haveSSL certificates signed past a trusted Certificate Dominance. This fault bulletin indicates that you lot have an SSL document that is either malformed, outdated, or signed by an unrecognized authority.
To sign in and proceed connecting your inbox, select the Permit non-secure certificate checkbox under the Advanced Options section whenconnecting your inbox via IMAP.
Because authentication methods, security settings, and bachelor protocols can differ from ane email server to another, it may be necessary to piece of work with your It team to troubleshoot these errors. If yous experience whatever difficulty during the IMAP connection process, work with your IT squad or administrator when y'all open a ticket with HubSpot Support, as your It department can provide specific information needed to troubleshoot that HubSpot does not have admission to.
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